IT CCaaS Senior Engineer

• Strong experience with Genesys PureCloud (administration, integrations, APIs, and trunking).
• Proficiency in Avaya PBX systems (ACD, trunking protocols, and Avaya CMS).
• Expertise in log analysis and troubleshooting.
• Ability to work in a hybrid model and attend on-site meetings in Bucharest as needed.
• Excellent communication skills in English.

• Knowledge of Asterisk.
• Familiarity with Infinity systems.

• Administer and support Genesys PureCloud, including system configurations, integrations, APIs, Architect Flows, and SIP trunking.
• Maintain and troubleshoot Avaya PBX systems, including ACD (Avaya Site Administration), general trunking (SIP, E1, H323), and Avaya CMS.
• Collaborate with cross-functional teams to ensure smooth operations and resolve technical issues.
• Perform system upgrades, configurations, and documentation.
• Communicate effectively in English with team members and clients through emails and meetings.

Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 3,800 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).