Ideal Candidate
Job Overview:
We are excited to announce an opening for the position of Support Engineer for MS Dynamics AX 2009 at Mammut.
This role is crucial for maintaining the smooth operation of our ERP system and ensuring seamless business processes. The Support Engineer will focus on first-level support tasks, including morning checks, user access management (UAM), and general IT support.
We are excited to announce an opening for the position of Support Engineer for MS Dynamics AX 2009 at Mammut.
This role is crucial for maintaining the smooth operation of our ERP system and ensuring seamless business processes. The Support Engineer will focus on first-level support tasks, including morning checks, user access management (UAM), and general IT support.
Job Description
Key Responsibilities:
• Morning Checks: Perform daily checks of AX 2009 batch jobs and integrations to ensure they are running smoothly. This includes reviewing scheduled jobs, identifying and resolving any failures, and escalating unresolved issues to the 2nd level team.
• User and Access Management (UAM): Manage user access by onboarding new users, making changes to existing user profiles, and offboarding users. Ensure that only authorized users have access to AX 2009.
• General IT Support: Provide basic IT support, including password resets, VPN troubleshooting, and assisting with MS Office applications.
• Interface Support: Monitor and troubleshoot the OSCA-Lobster interface to ensure data flows correctly between AX 2009 and connected systems. Address common errors and escalate complex issues as needed.
• Communication and Collaboration: Use Teams chat and the ticketing system to communicate updates, log issues, and collaborate with business teams. Ensure clear and prompt communication about any system issues.
Requirements:
• Experience: Previous experience in a similar support role, preferably with MS Dynamics AX 2009 or other ERP systems.
• Technical Skills: Proficiency in troubleshooting IT issues, managing user access, and performing system checks. Familiarity with AX 2009, OSCA-Lobster interface, and BIZ Talk middleware is a plus.
• Communication: Strong communication skills to effectively collaborate with business teams and escalate issues when necessary.
• Problem-Solving: Ability to identify, troubleshoot, and resolve technical issues promptly. Strong attention to detail and documentation skills.
• Availability: Willingness to start early (7:30/8:00 AM) to perform morning checks and ensure system readiness for the day.
Why Join Us?
• Impactful Role: Play a key role in maintaining the efficiency and reliability of our ERP system, directly supporting business operations.
• Collaborative Environment: Work closely with various departments, including marketing, IT, and customer service, to ensure quick resolutions and continuity.
• Professional Growth: Opportunity to develop your technical skills and gain experience in a dynamic and supportive environment.
• Morning Checks: Perform daily checks of AX 2009 batch jobs and integrations to ensure they are running smoothly. This includes reviewing scheduled jobs, identifying and resolving any failures, and escalating unresolved issues to the 2nd level team.
• User and Access Management (UAM): Manage user access by onboarding new users, making changes to existing user profiles, and offboarding users. Ensure that only authorized users have access to AX 2009.
• General IT Support: Provide basic IT support, including password resets, VPN troubleshooting, and assisting with MS Office applications.
• Interface Support: Monitor and troubleshoot the OSCA-Lobster interface to ensure data flows correctly between AX 2009 and connected systems. Address common errors and escalate complex issues as needed.
• Communication and Collaboration: Use Teams chat and the ticketing system to communicate updates, log issues, and collaborate with business teams. Ensure clear and prompt communication about any system issues.
Requirements:
• Experience: Previous experience in a similar support role, preferably with MS Dynamics AX 2009 or other ERP systems.
• Technical Skills: Proficiency in troubleshooting IT issues, managing user access, and performing system checks. Familiarity with AX 2009, OSCA-Lobster interface, and BIZ Talk middleware is a plus.
• Communication: Strong communication skills to effectively collaborate with business teams and escalate issues when necessary.
• Problem-Solving: Ability to identify, troubleshoot, and resolve technical issues promptly. Strong attention to detail and documentation skills.
• Availability: Willingness to start early (7:30/8:00 AM) to perform morning checks and ensure system readiness for the day.
Why Join Us?
• Impactful Role: Play a key role in maintaining the efficiency and reliability of our ERP system, directly supporting business operations.
• Collaborative Environment: Work closely with various departments, including marketing, IT, and customer service, to ensure quick resolutions and continuity.
• Professional Growth: Opportunity to develop your technical skills and gain experience in a dynamic and supportive environment.
Company Description
CGS (Computer Generated Solutions) is one of the most important providers of outsourcing solutions present since 2006 on the Romanian market, being listed in the top 15 best companies in this field, in the world.
The company provides services in 22 foreign languages, with 7 support centers in: Bucharest, Brașov, Sibiu, Târgu-Jiu, Miercurea-Ciuc, Galați and Constanța.
The company’s more than 3,500 employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States or Canada. The main services offered are customer care, technical support, help desk, telesales and other outsourced services.
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