Ideal Candidate
Behavior wanted for the role:
- Appropriate etiquette in appearance, clear and professional language, correct writing
- Accuracy in preparing and reviewing written documents, bills, event budgets
- Attitude: go-getter, communicative, problem solver, team player, ambitious Candidate Profile
- University Degree (Bachelor’s degree in Hospitality, Management, Public Relations or equivalent – advantage)
- Experience in hospitality / tourism on similar roles - advantage
- Computer operating skills (word, excel, e-mail)
- Advanced skills in English – written, speaking, reading
- Excellent communication skills, elegance and professionalism
- Impeccable look, speech & positive attitude
- Excellent organizing and planning skills
- Visual memory and attention to detail
- High ethical standards
- Ability to adapt to ever-changing guest needs and dynamic event schedules;
- Efficient in managing time, prioritizing tasks and overseeing multiple operations / events simultaneously;
- A passion for the industry, a drive to be the best in service;
- Strong judgment and decision-making capabilities under pressure
Job Description
General Responsabilities
- Promotes, presents and assures the sales of services specific to the hospitality industry.
- Assures the continuity of existing partnerships and strives to obtain new ones
- Prepares sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders);
- Closely monitors industry trends and proposes ways to enhance the quality of services / volume of sales.
- Collects, summarizes and transmits the necessary information for groups / events to other departments
- Collaborates with the other departments of the hotel for seamless completion of the services contracted by partners
- Resolves any complaint signaled by the partners, in a professional and elegant manner, according to the 5* services the company provides.
- Represents the hotel at industry events / meetings with partners when needed.
- Is deeply familiar with the hotel’s facilities in order to provide personalized recommendations that best suit our partner’s needs.
- Serves as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
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