Ideal Candidate
Sales oriented;
Sales Experience represents an advantage;
Communication and persuasion skills;
Result oriented;
Flexibility;
Team work.
Sales Experience represents an advantage;
Communication and persuasion skills;
Result oriented;
Flexibility;
Team work.
Job Description
The Sales Department is responsible for managing customer requests received via phone and email, particularly those related to booking changes or cancellations. Agents are expected to encourage customers to explore alternative properties rather than proceeding with a cancellation. For example, when bookings fail—whether due to payment issues or other reasons—these cases are automatically flagged. Agents then follow up with these customers, aiming to persuade them to complete their reservations.
Company Description
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domains.
Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally.
IGT’s global footprint includes 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.
Currently IGT proudly serves 4 of the top 5 world’s biggest airlines, 15 leisure & hospitality leading players and 35 technology companies.
www.igtsolutions.com
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