Ideal Candidate
Customer Service Specialist (Cornu-Prahova, Romania)
for our production site in Cornu, Romania
The Aenova Group is one of the leading companies in the pharmaceutical and healthcare industry. With high quality standards, innovative technologies, and a clear future orientation, Aenova has become Europe's market leader for the development and production of all common dosage forms and product groups in the business-to-business sector. The company which has its headquarters near Munich (Germany), operates 15 production sites and several sales offices in ten countries throughout the world. More than 4.300 employees contribute to the group’s success.
What should you bring?
for our production site in Cornu, Romania
The Aenova Group is one of the leading companies in the pharmaceutical and healthcare industry. With high quality standards, innovative technologies, and a clear future orientation, Aenova has become Europe's market leader for the development and production of all common dosage forms and product groups in the business-to-business sector. The company which has its headquarters near Munich (Germany), operates 15 production sites and several sales offices in ten countries throughout the world. More than 4.300 employees contribute to the group’s success.
What should you bring?
- University degree preferably in engineering or economic/commerce.
- 2+ years of relevant work experience in Customer Service / Sales or commercial administration involving direct customer contact or Client Account Management
- Good ERP know-how (SAP/R3 knowledge is an advantage), MS-Office (Word/Excel/PowerPoint)
- Excellent verbal and written communication skills in English; additional languages are a plus, especially German.
- Communication skills: ability to actively listen and address external and internal customer needs, articulate competently and objectively, adept in customer interaction.
Job Description
What can you expect?
Benefits:
- We are looking for a new colleague to join our team of excellence as a Customer Service Specialist!
- Receiving customer orders (including internal customers), order verification based on offers or sales agreements, order creation in the SAP system.
- Sending order acknowledgments to customers
- Develops and manages products portfolio together with customers.
- Monitoring delivery dates/attending various meetings related to planning (SCM meetings)
- Providing customer information regarding possible delays or other changes
- Order-related correspondence with customers, handling various customer inquiries or redirecting them to other departments - tracking inquiries.
- Monitoring goods dispatch after release
- Requesting, analyzing, and recording customer forecasts
- Analyzing sales price and inform customers about price changes, when necessary.
- Preparation of various customer reports
- Discussion and coordination of customer requirements with Management
Benefits:
- Here, you'll find opportunities for professional development, ongoing training, and support to reach your full career potential. We seek individuals who share our passion for excellence and believe in the power of teamwork.
- Competitive Salary and Growth and Development Opportunities: Ensuring financial security and long-term career opportunities.
- Meal Tickets: You'll benefit from meal tickets valued at 35 Ron/working day, approximately 735 Ron/month.
- Daily Transport Reimbursement: We support our employees with daily round-trip transport reimbursement.
- Generous Paid Leave: Providing 22-28 working days of annual leave, depending on your seniority, for relaxation and leisure.
- Private Medical Insurance: We understand the importance of your health, we provide access to medical care through a private health insurance.
- Bonuses: Vacation vouchers, Easter and Christmas bonuses, company anniversary and loyalty bonuses, and various other rewards for your commitment.
- Support: Encouraging work-life balance by providing gifts for employees' children on special occasions, organizing camps for employees' children, fostering a team that grows and cares for each other.
- And of course, coffee or tea to start your workday with energy and enthusiasm!Have we inspired your curiosity?
Company Description
Aenova Group is one of the leading companies in the global pharmaceutical and healthcare industry.
The group’s portfolio of services covers the entire value chain for the development and production of all the main dosage forms and product groups in the field of medicines and dietary supplements.
The Aenova Group’s high standards of quality, innovative technologies and clear vision for the future have enabled it to become European market leader in the business-to-business field.
The company, which has its headquarters near Munich, operates 16 sites throughout the world.
More than 4300 employees contribute to the group’s success.
