Customer Support Team Leader

- minimum 1 year of experience in managing a customer support team;
- knowledge of English B2 level or higher;
- high self-organization, discipline, punctuality and responsibility for the team;
- team result orientation, troubleshooting.

The project will start its work on January 13.
​- ensuring the fulfillment of KPIs of your team;
- high level of communication with the your team;
- assistance in staff adaptation;
- concern about the risks to the efficiency and quality of the team that may arise;
- administering the work schedule to ensure proper coverage at all times;
- working with agents and the management team, holding meetings to ensure clarity of processes and team efficiency.

This is what we offer:
- attractive remuneration;
- professional training;
- opportunities for development: professional growth in an international dynamic company with career prospects;

Simply Contact is a dynamic leader in the customer support and customer care industry, providing services to clients around the world.
International experience and recognition: we are proud of our achievements, such as the Gold Winner in the Best Crisis Management Approach nomination at the European Contact Centre & Customer Service Awards (ECCCSAs) - 2022 and the Silver Stevie Award for Contact Centre of the Year - 2023.
Strong team: over 550 talented professionals across 5 locations in Ukraine and Poland, united by shared values and a commitment to excellence.
Global clients: our client list includes global international companies in the fields of airlines, delivery, fintech, transportation, etc.