Customer Support Representative with French- Business Travel

• Very good knowledge of spoken and written French, at least B2+ level;
• English communication skills;
• Customer-oriented support and advice attitude to ensure customer satisfaction;
• Previous experience in customer support - nice to have, but not mandatory;
• Attention to details;
• Good MS Office skills;
• High school or Bachelor's degree;

• The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation ︁︀︂︃︃︁︂︇︁︂︈and e-invoicing assistance in making online corporate travel arrangements.
• Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
• Handling incoming calls for customer servicing activities, providing extraordinary customer service.
• Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
• Performing website troubleshooting support to customers.

• 2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system;
• Attractive, performance-based salary and benefits package;
• Meal Tickets;
• Work from Home / Transportation Allowance;
• MedLife Subscription;
• Shift work Monday-Friday, from 8 a.m. to 6 p.m. Working schedule planned 8 weeks in advance;
• Access to e-learning platform (online trainings from various business areas).

EXL Cluj site delivers services for multiple clients from Travel, F&A and Utilities industries, operating with 270+ employees in 5 foreign languages. With a firm belief in the power of education, we actively engage in initiatives that empower individuals with knowledge and skills to thrive in a rapidly changing world. From mentorship programs that guide young minds towards fulfilling careers to collaborations with local educational institutions, we are invested in building a brighter future through learning. EXL is more than a company; we’re a force for positive change. By embracing community growth, education, and sustainability practices, we pave the way for a better tomorrow, where prosperity is shared, knowledge is abundant, and the environment flourishes.
We strive to make the workspace a place where our employees feel at home. And they enjoy working here where a relaxed environment, nice people and flexible management makes their workday a pleasant experience.
We connect, we collaborate, we create … great experiences!
At EXL Romania we bring together people that work and enjoy beautiful experiences together. We are about people and for people. You can sense it the moment you cross our office doorstep.
Join us and be part of our team focused on growth, diversity, and fun times.
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EXL (NASDAQ: EXLS) is a business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into the increasingly digital operations . EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at www.exlservice.com.