Customer Support Assistant

• The completion of a university degree;
• Excellent verbal and written communication skills in English
• Other foreign languages are considered a plus but not a requirement
• Excellent problem-solving abilities
• Computer literacy and the ability to learn new applications
• Knowledge of high level customer service principles and practices
• Great work ethic, high level of conscientiousness with attention to detail
• Ability to manage difficult customer situations with professionalism
• A motivation to improve skills and also the customer experience
• Ability to work with colleagues of all nationalities & backgrounds
• Ability to treat people with respect under all circumstances

• Handling inbound cаlls & emails (this is not a Telesales or cold-calling position).
• Providing telеphone & email support to customers
• Assisting customers with using the services аnd troublеshooting problems
• Identifying and escalating priority issues
• Verifying customer account information
• Routing trouble tickets to the appropriate resource
• Following up customer calls where necessary
• Completing test calls for connection issues

• Fixed salary compensation
• Meal Tickets
• Referral Bonus

• 7Card Partnership
• Medical Benefits at MedLife
• Wellness Program

• Fully paid training
• KeepCalling Library
• Bookster Subscription
• KC Academy - internal training program

• Between 21-27 Vacation Days
• Balanced Schedule, without overnight shifts
• Friendly working environment in a modern spacious office located centrally

Who's KeepCalling?

The answer is simple: an amazing group of people who turned an inspiring story about phonecards, friends & $100 into a worldwide multi-million dollar company. We are friendly, ambitious, dedicated, and above all passionate about what we do.

KeepCalling is now...

One of the leading telecom providers on the market and among the fastest-growing businesses in the USA.

KeepCalling is a global telecommunications company founded in 2002 in the state of Georgia, USA with offices in the US, Romania, and Bolivia. At the moment, KeepCalling provides telecom services to hundreds of thousands of individual customers and businesses.

KeepCalling’s products are primarily targeted at ethnic and immigrant communities around the world. KeepCalling strives to offer the most accessible and easy to use services on the market, while the main focus of the company remains customer satisfaction.

Find out more about KeepCalling on www.KeepCalling.net or follow KeepCalling's Facebook page at facebook.com/KeepCallingTeam. Join our team and be part of this amazing story!