Customer Service Representative

Job Description

We are looking for a customer-oriented service representative.

As a Customer Service Representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Requirements

• Advanced level of English
• Have excellent communication skills, both written and spoken
• Possess a strong work ethic and team player mentality.
• Excellent problem-solving abilities, multi-tasking skills and great time management
• Availability for a full time schedule, covering shifts 24/7, Monday - Sunday

Main Responsibilities

• Follow communication procedures, guidelines and policies
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (eg: by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Offers support by providing product and service information about new features and functionalities and resolving product and service problems.
• Be actively involved in improving the CS procedures, programs and sites by gathering customers feedback and sharing it with Product Team

What we offer:

• Flexible schedule - rotating shifts
• Monthly meal tickets
• Private Medical Insurance after the trial period
• Tenure salary increases
• Fun work environment and great team activities

Webfusion Software Services is an IT company founded in 2020, which, so far, has brought together a young team of experienced and devoted people.

Through everything we do, we assume the role of understanding and streamlining the work of our partners by developing technical solutions customized to their needs.

We are always looking for ways to improve ourselves, our services and our products and a big part of this process is experimenting with new technologies and tools.

Our mission is to accelerate and sustain the growth of our partners.