Ideal Candidate
- Customer Interaction Handling
- Problem Solving & Escalation Management
- Data Quality
- Service Level Agreement understanding/handling
- Organization skills, attention to detail and follow through to resolve any outstanding issues
- Good technical aptitude with an ability to learn quickly
- Fluent in English language
- Time management and administrative skills
- Written and verbal communication skills: manages internal communications and external/client communications
- Discretion, professionalism, confidentiality and judgment.
- Computer literacy and working knowledge of Microsoft Office
- Ability to operate office equipment (printer, phone, photocopier, etc.)
- Team player with interpersonal and conflict management skills
- Self-Motivated, positive attitude and approach.
- Flexibility to take on additional responsibility and tasks when required
Job Description
- Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
- Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
- Develops and maintains knowledge of customer specific business environment
- Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
- Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training
Company Description
About us
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 449,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
At Accenture Technology, we investigate and explore the new technologies on the market, to determine how our clients can use them – helping their businesses innovate, grow and improve.
Here, we innovate with the newest technologies. What’s in it for you?Accenture Technology will allow you to be part of the New. Now and change the world with New IT.
Unleash your skills and transform the world around you. Shape the technology of tomorrow, with the latest digital methodologies and design thinking, like cloud, AI, intelligent automation, DevOps and Agile. Implement innovative solutions to help clients drive disruption and stay ahead of the digital curve.
01 Build bold new business models via application management and implementation services.
02 Create and deliver custom-designed solutions for our clients' most complex technology challenges.
03 Leverage our alliances with leading companies - such as SAP, Oracle, Microsoft, Salesforce, Cisco, HP and IBM – to drive and accelerate real business impact.
04 Incubate and pilot the next wave of emerging technologies for clients based on our applied R&D.
Our people
Individuality, authenticity and inclusivity are core aspects of our culture. At Accenture, we value the passion and strengths of our employees and help them achieve high performance in their careers.
Our office
Our Technology Romania office is located in Bucharest, Westgate Office Park. Find out more about Accenture Technology opportunities, on accenture.ro/TechnologyCareer.
Find the latest news and information about Accenture in general and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.
