Booking Support Specialist- Business Travel- with German

• Very good knowledge of spoken and written German, at least C1 level;
• English communication skills;
• Customer-oriented support and ︀︎︌︍︈︁︍︆​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎advice attitude to ensure customer satisfaction;
• At least 1 year of professional experience in a German- speaking customer support role (in any industry);
• Attention to details;
• Good MS Office skills;
• High school or Bachelor's degree;

• Offering travel support through e-mail, phone and chat for our business customers;
• Advising customers on travel products such as flights, trains, ︁︀​︂︃︃​︈︃​︀rental cars, hotels via Amadeus;
• Assisting travelers during unexpected travel difficulties, e.g., flight delay, bad weather, etc;
• After-sales support for customer inquiries, e.g., cancellations, complaints, rebooking;
• Communication is done almost exclusively by e-mail (only under special conditions this is done by phone (outbound); e.g. If their flight is cancelled due to bad weather conditions/ flight delay).

• 2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system;
• Attractive, performance-based salary and benefits package;
• Meal Tickets;
• Work from Home / Transportation Allowance;
• MedLife Subscription;
• Shift work Monday-Friday, from 8 a.m. to 6 p.m. Working schedule planned 8 weeks in advance;
• Access to e-learning platform (online trainings from various business areas).

EXL Cluj site delivers services for multiple clients from Travel, F&A and Utilities industries, operating with 270+ employees in 5 foreign languages. With a firm belief in the power of education, we actively engage in initiatives that empower individuals with knowledge and skills to thrive in a rapidly changing world. From mentorship programs that guide young minds towards fulfilling careers to collaborations with local educational institutions, we are invested in building a brighter future through learning. EXL is more than a company; we’re a force for positive change. By embracing community growth, education, and sustainability practices, we pave the way for a better tomorrow, where prosperity is shared, knowledge is abundant, and the environment flourishes.
We strive to make the workspace a place where our employees feel at home. And they enjoy working here where a relaxed environment, nice people and flexible management makes their workday a pleasant experience.
We connect, we collaborate, we create … great experiences!
At EXL Romania we bring together people that work and enjoy beautiful experiences together. We are about people and for people. You can sense it the moment you cross our office doorstep.
Join us and be part of our team focused on growth, diversity, and fun times.
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EXL (NASDAQ: EXLS) is a business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into the increasingly digital operations . EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at www.exlservice.com.