Ideal Candidate
Has experience managing teams and is accustomed to working within international organizations, ensuring a unified and customer-centric approach
Has experience managing anti-fraud, payments, and risk management operations, ideally within the gambling industry, with a strong focus on enhancing the customer experience
Is eager to identify possibilities for efficiency, improvement, and automation within daily operations (payments management, KYC checks, fraud identification) to provide a smoother, more reliable customer journey
Can identify specific improvement requirements for each market and communicate these effectively to central product teams, ensuring customer needs are met across different regions
Has solid analytical skills and a good understanding of 3rd party Fraud, Risk, and Compliance systems, leveraging these to protect and enhance the customer experience
Has a demonstrated history of delivering impact through strong leadership, problem solving and proactivity
Thinks in a structured way about problems and looks to drive improvements to our ways of working, processes, product and overall customer experience
Is Fluent in English
Has a hands-on approach with a proactive attitude
Bonus points if you:
Have a deep understanding of customer behavior and experience in implementing customer-centric improvements
Have a broad knowledge of the payments and fraud landscape including emerging trends, global APM’s and new technologies
Ability to use BI tools to identify critical trends and insights
Demonstrated ability to drive innovation and implement new technologies or systems that enhance operational efficiency.
Job Description
Key Responsibilities
Lead and develop the team of APR analysts, including coaching, training, 121s and work schedules
Refine and deliver new operational processes and procedures for the team, ensuring they have the knowledge and resources to deliver against their day-to-day responsibilities
Identify opportunities to improve our operational efficiency, customer KPIs, and product capabilities
Influence stakeholders across product, analytics, marketing and commercial to deliver new APR processes and products and improved customer experience
Ensure the business is operationally aligned with the requirements put forth by the regulatory bodies as well as applicable laws with respect to AML/CFT
Be a key decision-maker in complex or challenging investigations, ensuring any potential risk to the business is mitigated effectively and swiftly
Ensure errors and bugs in the system are identified, prioritized, and reported to the respective technical teams effectively.
Company Description
BONUS este unul dintre liderii industriei de gambling din România, cu o experiență de peste 10 ani pe piața locală. Industria jocurilor de noroc este astăzi tot mai mult asociată cu o formă de divertisment, câștig și petrecere a timpului liber aflată la îndemâna tuturor. Standardele din industrie s-au schimbat radical în ultimii ani, astfel încât aceasta este privită ca un domeniu cu mare potențial de creștere și diversificare, în care își doresc să lucreze oameni tot mai bine pregătiți. BONUS este operator exclusiv land-based, licențiat ONJN (Oficiul Național pentru Jocuri de Noroc) și membru al Asociației Joc Responsabil, ce susține practicarea responsabilă a jocurilor de noroc. Rețeaua BONUS include în prezent 16 săli de jocuri deschise în București, Brașov si Constanța. Sediul central se află la București, în clădirea Bucharest Tower Center. Compania investește constant în locațiile sale, în echipamente de ultimă generație, precum și în cei peste 250 de membri ai echipei sale, astfel încât să ofere cea mai bună și sigură experiență posibil pasionaților de jocuri din România.
