Agent Customer Support | Full time

Preferred Qualifications and Skills

• You are fluent in Romanian language and you have B1 level proficiency in English;
• It's a shift-based role, so you are able to work during mornings, nights and weekends - we are open 7 days a week;
• You have great communication skills with a personal touch, and a customer & team-oriented mindset;
• You are a fast learner and attentive to both small details and the bigger picture;
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.

Mentions:

• This role is structured to allow for full remote work, providing flexibility and convenience for the right candidate;
• Within the role, you can choose a work schedule of 4,6, or 8 hours per day, based on your preference;

Role:

We're currently looking for full-time/part-time Support Associates to join our team in Romania! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, venues and courier partners.

What you`ll be doing:

• Handling our 24/7 customer, venue partner and courier partner support together with the team;
• Communicating with customers via live chat or over the phone;
• Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations;
• Developing our customer, venue partner and courier partner support together with the team;

Enjoy the benefits of working with us:

• Performance bonus up to 20%
• Medical subscription- Regina Maria;
• Meal tickets;
• Monthly budget for sports activities;
• Bookster & Hillo;
• Extra days off;