Senior Credit & Collections Analyst - French

The Ideal Person Will Have
- 2-4 years of work experience in collections or upstream/downstream departments
- Excellent knowledge of the French language, and at least good skills in the English language
- Solid background in SAP, and a basic-to-intermediate level in Excel (e.g. knowledge of VLOOKUPS, pivot tables). Getpaid usage is a plus
- The ability to effectively collect while maintaining good customer relationships
- A results-oriented mind-set
- An ability to build working interpersonal relationships with customers
- The ability to communicate quickly back & forth with clients
- The ability to organize own’s job and prioritize
- Multi-tasking ability
- An ability to effectively manage time and high volume
- An ability to learn new computer skills quickly
- Attention to details
- Excellent communication skills
- Readiness to learn fast and eager to grow.n

We are looking for a talented person to join our multilingual Collection team! Reporting to Cluster Collections Supervisor for France and Benelux, the position will see you be responsible for collecting the maximum amount of overdue funds from customers by using a variety of collection methods, especially phone calls. You will also be accountable for identifying reconciliation differences and disputes and following up on dispute resolution by developing a strong relationship with the clients.   

This is a unique opportunity to work with French-speaking customers and have a real impact on establishing great relationships with them.

The Position Is Accountable To
-Collect the maximum amount of overdue funds from customers
- Use a variety of collection methods
- Identify reconciliation differences and disputes
- Follow up on dispute resolution.
 
What You’ll Be Doing
- Reviewing Customer Accounts
- Contacting customers through calls, e-mails to help settle payments meeting monthly objectives
- Responding to customer inquiries regarding past due accounts, research and or provide account information to the client as necessary
- Providing invoice copies and or statements to customers
- Preparing reports, or extracting invoices to assist Collection Specialists to settle the payments
- Other duties as assigned by your Manager.
Why Our Team Enjoy Working Here
- We work in a small team of enthusiastic people
- We have a welcoming and inclusive office environment
- We offer a flexible working model.

Who Are We? We are Diversey – one of the most innovative companies in the world We are a pioneer and facilitator for our clients in the healthcare, food-and-beverage, hospitality, retail, commercial-laundry and many other sectors. We do this with our revolutionary cleaning and hygiene technologies and industry specific solutions from high-end, engineered cleaning consumables to electro-mechanical devices, or complete engineered solutions and consulting. Everything we do has our customers’ needs at its heart and is based on the belief that cleaning and hygiene are life essentials.